State Farm® Insurance Agent Ben Samrick
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ji-Young Woo
March 21, 2025
5
out of
5
rating by Ji-Young Woo
"Ben and Charisma are a dynamic duo! They are always responsive and take their time to thoroughly explain my questions. I wouldn’t trust anyone else with my insurance needs!"
We responded:
"Ji-Young thank you so much for your kind words. Ben Samrick, State Farm Agent in Walnut Creek. "
Carol Weikum-Auda
March 5, 2025
5
out of
5
rating by Carol Weikum-Auda
"I've always had pleasant experience working with Ben. He knows his product and what works best for my situation."
We responded:
"Thank you Carol! I really appreciate the faith and trust you have given me and my team. I look forward to many more years of working together!"
Alex Michas
February 13, 2025
5
out of
5
rating by Alex Michas
"Ben and Charisma have been a support to my family for nearly 25 years. Now several homes and cars later, I still lean on them for sound council and a sounding board when making financial decisions. In the current landscape of insurance, Ben provides a useful understanding helping me navigate how best to protect our family."
We responded:
"Thank You Alex! I am very thankful you and your family have trusted my office for as long as you have. Charisma and I are very proud we have clients like you that believe in what we do! Thank you Again!"
Lorraine Williams
January 25, 2025
1
out of
5
rating by Lorraine Williams
"I should have updated this sooner. The agents who made this business so excellent moved on and I had to find a new agent. I did get to speak with Ben Samrick, once. This was after 4 previous attempts to get a question answered about my policy. After that conversation, I knew it was time to find an agent who is accessible and respectful. I no longer recommend Ben Samrick. original review: I have both my auto and renter's insurance through Ben's office and have for many years. I have never had any problems with this office, have always been able to reach someone when I needed to, and have always been treated with geniune courtesy and respect. State Farm itself could take a lesson from Ben and his staff on how to treat and retain customers."
We responded:
"I really wish I could take your feedback seriously, because as a businessowner there is nothing I want more than to provide the best possible service to my customers...It doesn't take much research to see the majority of your reviews are 1 star, which would imply you are looking for the bad in everything. All I can say is, these reviews hurt businesses like mine and if you truly had a problem, it would have been fixed by my amazing team...just look at the other reviews on my page and you will see your issue just isn't consistent. My team member is truly the best anywhere...she has been in my office for 23 years and is highly educated. Try seeing the positive in life, and maybe, just maybe, your experiences and reviews will start to improve. "
Ethan Ligon
March 30, 2023
5
out of
5
rating by Ethan Ligon
"Ben is clear and competent."
We responded:
"Thanks Ethan! "
Laura Choi
March 29, 2023
5
out of
5
rating by Laura Choi
"We’ve been with State Farm for 30+ years and never considered changing. We have a home and multiple cars insured and have found their rates to be competitive. We also get great service from Ben and his staff. Ben and Charisma are always professional, knowledgeable and we appreciate their time reviewing our policies with us. We always learn something from these periodic reviews of our policies. Thank you Ben and Charisma."
We responded:
"I appreciate having clients like you because you truly take the time to understand your coverage. It makes my job so much more fun. Thank you Laura!"
Faddis Family
March 28, 2023
5
out of
5
rating by Faddis Family
"Ben is an outstanding agent. He is professional, knowledgeable and responsive. His team is great to work with and I highly recommend him!"
We responded:
"Thank you! "
Alana Curtis
March 28, 2023
5
out of
5
rating by Alana Curtis
"Ben and Charisma are incredibly trustworthy and easy to work with. They know the ins and outs of insurance and are always honest and upfront. I highly recommend their agency."
We responded:
"Your the best Alana! Thank you for your thoughtful comments!"
Barry
March 28, 2023
5
out of
5
rating by Barry
"Ben is always patient, thorough and accurate with the information that he provides. StateFarm Insurance has been a reliable service provider in a challenging environment. I would definitely recommend their agency."
We responded:
"Thank you Barry! I have so much enjoyed working with you and your family over the many years you’ve trusted me to handle your insurance."
Ed Mclean
February 12, 2023
5
out of
5
rating by Ed Mclean
"Ben did an excellent job of thoroughly explaining all options of our current homeowners policy. He also mentioned the need for umbrella coverage and the advantages of bundling auto policy with our homeowners policy. Ben took the time to explain the benefits of having earthquake insurance and how the deductible part would work."
We responded:
"Thank you for taking the time to share your experience with our agency and for your kind words, Ed! We strive to provide you with friendly, professional and thorough customer care! It is always our pleasure to be able to assist you with any of your insurance questions or needs and we look forward to doing so for many years to come! We truly appreciate you and your feedback, Ed!"
EE Bianchi
February 9, 2023
5
out of
5
rating by EE Bianchi
"Ben was very thorough and explained in detail our policy details. He was very helpful and able to answer my questions."
We responded:
"It is our pleasure to be able to assist you with any of your insuarnce questions or needs! Thank you for taking the time to share your great feedback! We are honored to have earned your trust and we look forward to providing you with the customer care you deserve for many years to come!"
David McKenzie
January 27, 2023
4
out of
5
rating by David McKenzie
"Great people!!"
We responded:
"Thank you for the wonderful feedback, David! We strive to provide you with friendly, professional and thorough customer care! We are honored to have earned your trust and look forward to assisting you with any of your future insurance needs!"
Kiran S
January 26, 2023
5
out of
5
rating by Kiran S
"I have been with StateFarm for many years now. I switched from another insurance provider & my experience with Ben and his team has been just fantastic. They are always prompt to respond, understand my needs and suggest changes to policies based on our requirements. They genuinely care for their customers and don't try to oversell. Special shoutout to Charisma! She's always on top of things, incredibly helpful, patient with questions and super prompt in responding back. I highly recommend Ben for your insurance needs."
We responded:
"I absolutely agree Charisma is the backbone of this agency! Thank you for your kind words."
Manny
January 19, 2023
5
out of
5
rating by Manny
"Great Service!!!"
We responded:
"Thank you for the 5 star review, Manny! I am thrilled to hear you had a pleasant experience with our office and we truly appreciate you as a customer!"
Brian Campbell
January 13, 2023
5
out of
5
rating by Brian Campbell
"Been with Ben for years. Always been available for questions and guidance when needed."
We responded:
"Thank you for the wonderful review, Brian! We are honored to have earned your trust over the years and we look forward to providing you with any of you future insurance needs!"
Brian Mikalis
December 26, 2022
5
out of
5
rating by Brian Mikalis
"They’re always there to answer a call or email. Very personal service."
We responded:
"Thank you for the 5 star review, Brian! We strive to go the extra mile to provide you with the customer care that you deserve and we look forward to assisting you with any of your future insurance questions or needs!"
Thuthuy Phamle
December 23, 2022
5
out of
5
rating by Thuthuy Phamle
"Ben has been my agent for many years. He has been helpful from the time I graduated from school to now owning a house and starting a family. I highly recommend Ben and his staff!"
We responded:
"Thank you for taking the time to share your experience with our agency and for your kind words recommending our team to others! We strive to go the extra mile to provide you with the customer care that you deserve! We are honored to have earned your trust over the years and we look forward to assisting you with any of your future insurance questions or needs!"
Jey Santos
December 16, 2022
5
out of
5
rating by Jey Santos
"Excellent Customer Service! Ben and Charisma are very friendly and super helpful!"
We responded:
"Thank you for the wonderful review and for your kind words recognizing Charisma's efforts to provide you with the customer care that you deserve, Jey! It is our pleasure to be able to assist you with any of your insurance questions or needs and we look forward to the opportunity to assist you with any of your future insurance needs! Happy Holidays!"
Kent Anderson
December 9, 2022
5
out of
5
rating by Kent Anderson
"Ben and his team have always been great to work with. Always an enjoyable experience."
We responded:
"Thank you for taking the time to share your experience with our agency and for your kind words recognizing our team and their efforts to provide you with the customer care that you deserve, Kent! It is always our pleasure to be able to assist you with any of your insurance needs and we look forward to doing so for many years to come"
Eli Aguilera
December 7, 2022
5
out of
5
rating by Eli Aguilera
"We have been with Ben for 20 years. Never gave a second thought to changing. He periodically review’s our policies to make sure we are getting the best deal. In addition, his staff is always ready to help, find the best way for you to cover your car, or property, and treat their clients with respect and reliability. I highly recommend them!"
We responded:
"We are truly honored to have earned your trust and loyalty over the years, Eli! It is our pleasure to be able to assist you with any of your insurance needs and we look forward to the opportunity to do so for many years to come! We truly appreciate your great feedback recommending our services to others. It makes our day!"
Luna A
December 6, 2022
5
out of
5
rating by Luna A
"I’ve been with them for the last 9 years or so. They take care of me. Great service! No complaints!"
We responded:
"We are honored to have earned such a great 5 star review, Luna! It is our pleasure to be able to assist you with any of your insurance needs and we look forward to providing you with the customer care you deserve for many years to come!"
Maria Diggs
December 1, 2022
5
out of
5
rating by Maria Diggs
"LOVE State Farm! All of my auto insurance, rental and financial planning is conducted through State Farm. Quick service, both at the agent’s office and on the phone. My car cut off while driving at night and I called for a tow. State Farm sent someone within 20 minutes and no [money] was paid out of pocket for the tow. Was in the process of moving and hadn’t been at my old house for a week. Found out we got robbed. Contacted my agent who was extremely empathetic. She walked me through the entire process and let me know that if I got a runaround to reach out to her. Any time I have a question about my account or need a change, my agent is always available. If not, customer service is always available via chat or on the phone. Being that I have teenagers, my agent searched high and low for auto coverage and gave me quotes from various companies in which I found SF to be the most affordable. Plus you get discounts for being a loyal member. Love my agent!"
We responded:
"Thank you for taking the time to share your experience with our agency, Maria! We strive to go the extra mile to provide you with the customer care that you deserve! We are here to help protect you and bring you peace of mind! We truly appreciate your kind words and we look forward to assisting you and your family with any of your future insuarnce needs!"
Zoily Sosa
November 30, 2022
5
out of
5
rating by Zoily Sosa
"I have my homeowners with Ben’s office for years now. Always a pleasure dealing with his office. Charisma is my go to insurance professional there. She always answers all of my questions and concerns and very knowledgeable. She is fantastic! Would 💯 recommend!"
We responded:
"Thank you for the wonderful 5 star review recognizing Charisma's efforts to provide you with the customer care that you deserve, Zoily! Your kind words make our day! We are honored to have earned your trust and to have you recommend our agency to others! We look forward to assisting you with any of your future insurance needs!"
C Casanas
November 30, 2022
5
out of
5
rating by C Casanas
"Truly appreciate the prompt service and knowledgeable insurance advice"
We responded:
"We are so glad we could assist you with any of your insurance questions or needs! Thank you for the wonderful review! We are here to provide you with friendly, professional and thorough customer care! "
Shawn Robertson
November 11, 2022
5
out of
5
rating by Shawn Robertson
"Ben is very thorough, professional and personable. He crafts solutions individually to each clients, helping to balance asset protection and budget."
We responded:
"Thank you so much! I very much appreciate you and support of my business."